Use and Privacy Terms

 

Terms of Service, Privacy and Refund Policies for BMV Inc. as required by VS/MC and Heartland Payment Systems Inc.

PRIVACY POLICY

We respect and are committed to protecting your privacy.  We may collect personally identifiable information when you visit our site and/or use the BidMyVid™ App.  We also automatically receive and record information on our server logs from your browser including your IP Address, cookie, information and page(s) you visited.  We will not sell your personally identifiable information to anyone. Information collected shall be for the sole internal use of BMV Inc. in efforts to connect users.

 

 

SECURITY POLICY

Your payment and personal information is always safe.  Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transaction.  It encrypts all of your personal information including credit card number, name and address, so that it cannot be read over the internet or through your devices.

 

 

 

SERVICE DELIVERY POLICY

When ordering service on the platform, the Service Providers agrees to respond to accepted bids within 48 hours or less.  If Service Provider does not for various reasons the funds will be released based on the refund and Deposit Policies.  The Client can choose from the 4 other Service Providers whom responded to the request, and if desired, the Client can fill the 5th vacancy for the Service Provider that did not respond to make full comparisons.

 

 

USER POLICY

Service Providers actively on the APP agree to abide by the Code of Ethics as posted:

User Member – Code of Ethics

User Members actively on the APP agree to abide by the Code of Ethics as posted:

By downloading, installing and using the BidMyVid™ APP, User Members vow to maintain the highest standard of Respect, Patience,  and Responsibility in dealing with a Service Provider Member who they were connected to through BMV Inc.

User Oath:

We promise YOU,

  • That we will not put requests in unless we are looking to get work or projects done.  With this promise we hope to reduce costs from “Tire Kickers” and those that don’t value your time or abilities.
  • To be understanding if you get hurt or run into challenges when dealing with our service requests.
  • To look at you as a HUMAN first.  We are aware that you have a function, a skill, a super-power of sorts and like a blender, we expect to push a button, but we KNOW that you are a person, not a machine and we respect you and your ability.
  • That we will have the funds to order your services and release the funds timely with satisfactory completion.
  • To include as much DETAIL and information we can through the APP so we can help you save time and come better prepared.

Service Seekers, please understand:

THIS IS NOT WALLY WORLD WHERE THE RESOURCES OF HONED AND POLISHED SKILLED TRADES ABILITY OFFERED ON BIDMYVID™ ARE IN MASS ABUNDANCE.

BMV INC. IS AN EXTENTION OF QUALITY CONTRACTORS AND SERVICE PROFESSIONALS OF GREAT PRIDE AND INTEGRITY,

THEY TAKE YOUR VIDEO REQUEST SERIOUS.

FACT:  There were 200,000+ skilled labor jobs in 2017, the skilled trades labor available are in short supply and headed for massive shrinkage in the next 6 months to 7 years, according to the National Association of Home Builders.  11/2017

Please be mindful of this shrinking resource pool and understand that YOU, the client requesting work, are knowingly implementing events in chain that cost service and trades professionals in some form. 

It is the goal of BMV Inc. to bring light to this and offer ways to bring confidence back to actions needed for service and trades resources to grow rather than shrink.

 

 

 

SERVICE PROVIDER POLICY

Service Providers actively on the APP agree to abide by the SPM Code of Ethics as posted:

Service Provider Member – Code of Ethics

By downloading, installing and using the BidMyVid™ APP and going through the Service Provider Sign-Up and Verification Process, Service Provider Members (SPM) vow to maintain the highest standard of Integrity, Honesty and Responsibility in dealing with Users who SPMs were connected to through BMV Inc.

SPM Oath:

We promise YOU,

  • That there will be no false promises to clients for our advertised Bid reply and solution.
  • Professional Courteous and SWIFT responsiveness on the APP when the Client asks or needs further information.
  • That we will keep appointments at the agreed scheduled time. (If a conflict arises to call the Owner and rescheduled prior to appointment.)
  • That we will have adequate time to review and assess the full project in the video and any additional details and support videos or pictures, assuring that there is a clear understanding and mutual alignment with the proposal and specifications.
  • To provide Written Specifications for the required project according to your video request.
  • That we are Licensed by Local Authorities and following Local Requirements as mandated by each industry and sector of service.  (Different services need different certifications, licensing and qualifications and vary by region)
  • To that we have adequate coverage and Proof Of Insurance coverage or have properly insured the project with assistance*.
  • That we will execute all measures possible to ensure Contract Obligations are met.
  • That we will maintain communications with the Client regarding any changes in schedule, scope of work or unforeseen conditions.
  • We agree to use the CHANGE ORDER feature within each projects “Job Detail” should there be any added work or changes once one site to ensure Clients’ expectation of using the “Safe Payment, Piece-of-Mind” Pay Portal is met.
  • To operate Safe Work Conditions according to OSHA guidelines or Industry Standards when servicing the projects ordered and paid through the “Safe Payment, Piece of Mind” Pay Portal.
  • That we will strive to add to our skill by taking advantage of any Continuing Education Programs offered by BMV Inc.
  • That we will always strive towards 100% Client Satisfaction.

 

 

PAYMENT and REFUND POLICY

When Service Providers Purchase Credits – Refund Policy

Service Providers can purchase CREDITS with Credit Card.  Authorization and verification must be received prior to ability to submitting bids for project videos available.

If Service Provider feels a video is miss-categorized or inappropriate, it can be flagged, and credits refunded upon approval and verification of issue.

If Service Provider issues a bid that is chosen, but then cancelled by the Client before work actually starts credits will be refunded upon verification and approval

When Clients accept Bids – Refund and Deposit Policies

Users seeking service on the APP agree to the terms within each bid submitted. Credit Card authorization and verification must be received prior to service facilitation initiation. Payment terms are described as:

100% Due Upon Completion.  User provides payment information at time of accepting bid and ordering service.  BMV processes funds and notifies the Service Provider that funds are verified, and work needs to be performed.  BMV Inc. holds funds and once Service Provider is complete funds are released with confirmation from the Client for the release.  If Service Provider submits a project as complete and Client does not respond to accept or reject request with in 48 hours, the funds are released, and job considered complete.

50% Phase 1 Payment / 50% Phase 2 Payment. User provides payment information at time of accepting bid and ordering service for processing at each phase of the project. Projects with a “50/50” Payment term are likely to have a rough phase and trim or finish phase.  This 2-step payment process is helpful for Clients doing remodel work or have needs to phase the project for budget or other reasons.  BMV processes funds and notifies the Service Provider that funds are verified, and work needs to be performed.  BMV Inc. holds funds and once Service Provider is complete funds are released with confirmation from the Client for the release.  If Service Provider submits a project as complete and Client does not respond to accept or reject request within 48 hours, the funds are released, and job considered complete.

 

 

NON-REFUNDABLE DEPOSIT

ALL SERVICE ordered is subject up to a 15% if No Work Has Started and 20 % Non-Refundable Deposit Fee if work has started, in relation to the service ticket.  If work has started, and project cancelled for other reason then full completion and release of funds, remaining funds will go through “Mediation”. (See Mediation Policy).

Please remember, Service Providers on BidMyVid™ are “Contractors” and/or “Service Companies” or professional service and trades individuals and the nature of this platform is to act as an extension of their business by offering similar commitment and responsibility by both parties by means of our “Safe Payment, Piece of Mind” Pay Portal and Escrow Services.

Should service be canceled by the Client after acceptance of bid submission, the Client understands, accepts and approves, by proof of original acceptance of bid submission, that the escrow value held is subject to a 15% Non-Refundable Deposit if No Work has begun, or a 20% deposit that is non-refundable if work started.

This aids the Service Provider and BMV Inc, as both have accrued cost in order to service the confirmed order.  This fee is helpful in offsetting costs unforeseen/expected when attempting to service swiftly. It includes costs to advertise and acquire the client, restocking fees for materials and supplies purchased but not installed due to cancellation, fuel for facilitation preparation, permits, custom materials or orders or any other costs that are not recoverable because of the Clients’ action to accept the bid and cause additional actions that result in cost or other loss.

If Service Provider cancels after acceptance and payment confirmation by Client is received, full refund is issued.

 

 

MEDIATION POLICY

When Client and Service Provider are in dispute or needs assistance closing the project with out challenge, BMV Inc. has worked to solve this.  As a secure escrow of your service funds, we have 2 steps of mediation.  Step 1 is an automated and algorithm designed to SUM the best solution and average result to offer a simple separation point for both parties.  If this is not acceptable by either party, the option to escalate the issue for Step 2 of mediation is offered for a simple 2% cost of the gross ticket to aid in civil and mutually beneficial separation.  If success is not met, BMV Inc. will hold funds until a legal order to release the funds is issued by a Civil Court having jurisdiction where the work was done.  This UNIQUE and 1ST of its kind was created in efforts to help solve challenges of not having access to free and/or affordable mediation support services.  Mediation Policy works in conjunction with the Refund and Purchase Policies.